South West Trains has announced that new measures for communicating with passengers and staff will be rolled out following a review of an incident in Woking which caused severe delays in June.
In the coming months, SWT will introduce bespoke email travel alerts for passengers a mobile version of the South West Trains website, extra resources to deliver information via social media channels, such as Twitter. New resources for staff will include a new web-based application to help ticket office,...
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