Network Rail’s cultural revolution

There can be few places in British business where culture change is more vital than at Network Rail. Transit reports on how the rail infrastructure controller has sought to break with the past

Network Rail staff working in the one of the company’s national control centres

Network Rail staff working in the one of the company’s national control centres

Cultural change is an issue that Network Rail is keen to show that it is taking seriously. A recent MORI?poll commissioned by the company found that its clients, Britain’s train operating companies, remain unhappy with the approach that the not-for-profit rail infrastructure controller takes to its business. The results were better than a previous poll, but operators still complained that Network Rail is too remote an organisation, not

sufficiently responsive to their requests, that it...