Single consumer watchdog could represent bus and rail passengers

Government proposals for a new bus passenger representative body include the creation of a consumer group covering both bus and rail services, according to a Department for Transport consultation published last week.

Unlike the rail industry, there is currently no national statutory representative body for bus users. The DfT has heard that the lack of a national body to represent bus passengers and hold the industry to account contributes to a failure to address poor bus services.

“We...

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