Rail Ombudsman and Bus Users UK form dispute resolution group

Disputes

A new approach to resolving disputes is being explored by the charity Bus Users UK and The Rail Ombudsman. They have pledged to improve services for public transport users and raise awareness of Alternative Dispute Resolution, helping passengers and operators to settle complaints.

The two organisations plan a range of projects including workshops on complaints handling, on-street “Let’s talk transport” events to bring passengers and transport providers together, particularly...

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