Customer service and purchase issues drive EV complaints to The Motor Ombudsman

Charging problems and range concerns were responsible for the smallest proportion of EV disputes last year

Issues relating to the purchase process or the service received from a business after buying a car sparked the majority (41%) of consumer complaints about an electric vehicle (EV) in 2022. This marks an 8% year-on-year increase in the volume of disputes logged by individuals with The Motor Ombudsman for these concerns. 

For customers who submitted a dispute about the purchase of an EV during 2022, 83% were in conjunction with a new car, with 17% stemming from used models. In fact, new...