Buses in Birmingham have a big image problem, according to focus group research for the city council.
“A high number of participants, including both bus users and non-users, have very poor experiences and perceptions of bus services in Birmingham,” reports consultant WSP, which managed the consultation on the city’s draft Birmingham Mobility Action Plan (LTT 15 Nov 13).
“Fear for personal safety is one of the key areas of dissatisfaction with, or deterrents to, using bus...
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