Smith makes case for being bus champion

As Passenger Focus has the chance to represent bus passengers, Meera Rambissoon asked what chief executive Anthony Smith believes the watchdog can do

‘Quality of bus services varies much more widely than the quality of rail services’

‘Quality of bus services varies much more widely than the quality of rail services’

There is a general consensus in the bus industry that passengers need a champion, the question is who should be that champion? Despite the best efforts of Bus Users UK and various other consumer and voluntary organisations, they have no official, statutory representative. If they alight the bus and board a train however, this changes. They are then represented by Passenger Focus, the statutory, government-funded rail consumer watchdog. This imbalance has been commented upon for many years and...