First Great Western has been forced to increase compensation to passengers and reduce certain fares after protests over service quality and pricing investigations.
Passenger anger over poor punctuality has led FGW to agree to double compensation when performance is below charter standards. In the past year just 80% of FGW trains ran on time, with punctuality of 73% in the Thames Valley. The new regime means FGW will now refund up to 20% of season ticket values where charter levels are...
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