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Digitally disadvantaged ‘left behind’ on information and ticketing, says watchdog

04 April 2023

 

Around 1.5 million passenger with little or no internet access are being disadvantaged when it comes to accessing public transport, according to a new report from London TravelWatch, the passenger body.

The report says written information at bus stops and stations is essential to be accessible for most digitally excluded and disadvantaged people. A survey meanwhile indicated 16% of Londoners “had been unable to buy a ticket without a smartphone or internet connection, which had...

+78% more

 

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