The short list: Exceptional Customer Service

Entrants in their own words

Rising from the ashes

Croydon Council

“We share the same objective in raising the standards of our sector, celebrating our success, helping all stakeholders meet their objectives and achieve financially viable services/businesses,” says Mirsad Bakalovic, head of parking at Croydon Council. “As part of Croydon’s Parking Services business planning, we have recognised that categories of the British Parking Awards reflect our objectives in delivering excellent services and...

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