ORR proposes code of practice for information provision during disruption

The Office of Rail Regulation is consulting on  a Code of Practice governing the standard of information provided to passengers during disruption.

The proposals require an initial message to be sent to customer-facing staff within 10 minutes of an incident being notified to a control office so that rapid information can be passed on to passengers. If an incident results in major disruption then subsequent messages should be updated at least every 20 minutes. The messages should contain...

+81% more