Passengers who have booked and paid for a train service should get just that – not a bus! Passenger Focus fully agrees with the sentiments expressed by Peter Stonham in his Missing Links column (New Transit, January). Our research shows that passengers would rather spend up to an extra hour on a train than be transferred onto a bus. While we have been concentrating on getting the train companies and Network Rail to sign up to our bus pledge – to actually keep passengers on trains...
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