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GNER and Virgin West Coast put aside rivalry and share best practice

12 January 2007
GNER customer service assistant Michael Kenny checks his watch
GNER customer service assistant Michael Kenny checks his watch

 

rival intercity operators GNER and Virgin West Coast have agreed to share best practice.

The companies are competing for passengers travelling between London to Scotland, but have put in place a formal arrangement to share information which can help them improve performance.

East Coast operator GNER last week announced that it had borrowed an idea from its West Coast counterpart by distributing radio-controlled watches to its frontline staff. Virgin issued the watches to its West Coast staff...

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