The DfT has accepted the recommendations of the Office of Road and Rail (ORR) for rail enforcement to be overhauled and made fairer for customers.
In its response, the DfT said: “We acknowledge that the current fares and ticketing system is overly complex, with numerous ticket types, rules and restrictions that often cause passenger confusion.”
The rail regulator carried out a review of train operators’ revenue protection practices last year. This followed media reports of...
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