London Underground’s not-so quiet American

Tim O’Toole had no experience of running metros when he took charge of London Underground four years ago. But he is a fast learner, as Chris Randall found out when he caught up with the London Underground boss

The American boss of London Underground, the publicly-owned operator of the world’s oldest metro, strides purposively into the room and introduces himself with a firm handshake.

Dapper in a sharp navy suit, neatly folded breast pocket handkerchief, and an expensive-looking silk tie, Tim O’Toole could easily pass for a commercial attorney, the job he did for most of the 1980s. Only a pair of distinctive London Underground cufflinks gives the game away.

O’Toole, 52, was...

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