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Autonomous bus service passenger shortcomings identified in TRL study for DfT

Peter Stonham
01 August 2025
 

Customer service concerns from the introduction of fully autonomous bus services with no staff have bee raised in a report by the Transport Research Laboratory (TRL) for DfT It raises questions about the prospects for the planned projects to test such service delivery using autonomous vehicles with no staff aboard (see previous page). The report investigates the role of automated passenger services in meeting the needs of all passengers, especially in the absence of a driver or onboard...

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