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ORR warns online ticket retailers to be upfront about fees

Deniz Huseyin
10 January 2024
 

Online ticket retailers must ensure that customers are made fully aware of booking fees at the time of purchase, says the Office of Rail and Road (ORR). A review by the rail regulator identified concerns about ‘drip pricing’ where customers are shown an initial price for their good/service, with additional fees only revealed later in the sales process.  

Consumers are often disproportionately influenced by the first headline price they see and can be drawn into paying more...

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