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TPE required different approach to restore passenger confidence

20 September 2023
 

DfT OLR Holdings had to take a different approach when it took over at TransPennine Express than at the earlier TOCs, because First’s TPE contract had been terminated as a consequence of poor service.

During the Transport Committee session, Sara Britcliffe, Conservative MP for Hyndburn & Haslingden in Lancashire, said: “TPE was the first contract moved to the Operator of Last Resort based on passenger service levels rather than on financial management. Did that...

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