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Bus drivers - passenger interaction improves after sign trial

Deniz Huseyin
24 August 2023

 

Signs on buses encouraging people to acknowledge drivers led to more interaction, according to a study by Transport for London (TfL) and the University of Sussex.

The study found that while 84% of passengers believed that a gesture of acknowledgment had a positive impact for drivers, just two in 10 greet a driver when boarding and less than one in 10 offer thanks when alighting.

However, installing signs encouraging people on buses to greet their bus driver prompted a 7% increase in the...

+86% more

 

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