Lucy Wootton is the new leader of the Grand Railway Collaboration (GRC), a West Midlands-based rail industry group committed to improving customer service. The GRC represents train operators, Network Rail’s Central route, the West Midlands Rail Executive (WMRE) and Transport Focus. She has more than 12 years’ experience as the regional manager (London), for Chiltern Railways, and has joined the GRC on an 18-month secondment....
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