Louise Hutchinson retired as director of Parking and Traffic Regulations Outside London (PATROL) in April after 15 years in the role. Here, she shares some insights and stories from her tenure.
Looking back over your time at PATROL, what are you most proud of?Supporting the digital transformation of the Traffic Penalty Tribunal to become the world-renowned, fully online appeals service it is today. When I started the role back in 2006, we were still talking about decriminalised parking...
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