I recall my first day at work. It was with London Transport in their bus operating department. My boss stressed to me “We are not in business to run buses. We’re in business to carry passengers.” It was a simple message that has stuck with me.
My views on bus operation have developed over the 50-plus years I have worked in or close to the industry. Take ‘integrated transport’. It can have different meanings but to me one simple example is buses and trains...
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