Rail ticketing needs modernisation but let’s not get bogged down in the small print

ATOC’S current consultation on the reform of the rail industry’s Ticketing and Settlement agreement is bound to polarise opinion.

On the one hand train operators no doubt believe that reforms will genuinely make it easier for them to offer passengers more attractive services using the

technology that they make use of in virtually every other aspect of their lives.

However, this will inevitably involve removing certain ‘protections’ which were built into the agreement...

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