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Interview: Issue 597 25 May 2012

How Passenger Focus awards its research contracts

Passenger Focus doesn’t conduct its own research, instead commissioning the work from market research organisations on a framework list of approved contractors.

BDRC Continental has a three-year contract to conduct the national passenger survey for rail and the last bus passenger survey was conducted by GfK. Smith is currently seeking DfT approval to award a three-year contract for the bus passenger survey, which, if approved, will be tendered later this year.

The frameworks cover three...

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