The parking appeals system works: Let’s build on that, not tear it down

An open letter from the IPC's Will Hurley to those who criticise the private parking sector

Will Hurley

I see you. I’ve heard your comments. I’ve read your concerns. And I want to talk.

In a world where it’s all too easy to criticise from the sidelines, I want to extend an open, genuine invitation: come and meet with me. Whether publicly or privately,

I want to sit down and listen. Let’s have a constructive conversation, one grounded in solutions and making things better.

Because if we all agree that things can be better, let’s work together to make them so. 

A vital but often misunderstood service

Parking is complex. It’s not always perfect. But it is essential. Every single day, more than 68.5 million parking events take place across the UK. This is a service that underpins access to local shops, high streets, NHS facilities, transport hubs, and so much more.

It’s not just about convenience, it’s about keeping the country moving. And behind this immense task is a sector working hard to raise standards, ensure fairness, and protect the compliant motorist.

Enforcement is part of that, because it’s necessary. Without it, compliance falls, selfish actions rise, and those who have a genuine need or right are often left without it.

It’s also worth remembering, this isn’t just about car parks. The private sector plays a crucial role in managing no-stopping zones in high-risk areas, including airports, where these measures are in place to ensure safety and support anti-terrorism efforts. 

An open door and a genuine invitation

We can do better. But better happens when we come together, when criticism becomes collaboration. So, if you have concerns, questions, or ideas, my door is open. I want to hear from you. And most importantly, I want to work with you.

Let’s focus less on shouting across the divide and more on bridging it.

Stop chasing headlines and start creating constructive conversation. Let’s be part of the solution, together.

So, to the critics of the sector, I’m here. Let’s talk.

Will Hurley is chief executive officer of The International Parking Community