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Recognising excellence in civil enforcement

CIVEA Enforcement Industry Excellence Awards 2024

Russell Hamblin-Boone
03 May 2024
Women in Enforcement: Carole Kenney


The Civil Enforcement Association’s industry awards showcase the best practices in the enforcement sector and spotlight exceptional performance.

The judges were keen to reward forward thinking, market-leading visions, or superior service standards that enhance the civil enforcement profession.

As an industry that operates discreetly under the radar, the Excellence Awards are an opportunity to embrace excellence and professionalism in the industry and celebrate success.

The event was held after the CIVEA Annual Conference in London. The ceremiony was hosted by Zoe Lyons, an award-winning comedian and a regular guest on TV and radio panel shows.

Women in Enforcement

New to the awards programme, this was an open category for women working in the industry or related private or public sectors, who have made a significant contribution to enhance the role of women in the civil enforcement sector. This may be a contribution over a period of time or a recent new initiative. The judges were looking to award an individual who merits specific recognition. There were five high calibre finalists.
Winner: Carole Kenney, CDER Group

Outstanding Enforcement Agent

Recognising exceptional individual performance in the field
The judges were looking to recognise an enforcement agent who merits specific recognition.
Winner: Andrew McGregor, Hambury Tilmond

Innovation in Enforcement

The judges were looking to reward innovation that drives up industry standards, particularly where this involves the use of technology.
Winner (larger business): Dukes Bailiffs (Chat Bot)
Winner (small business): JTR Collections (with Acquired)

Local Authority Partnership

Celebrating a community partnership with a local authority
A partnership with a local authority that leads to outstanding service and results, particularly using technology.
Winner: Rundle & Co

Best Vulnerable Support Initiative

Acknowledging excellence in sustained welfare support for an individual or individuals
The judges rewarded an initiative that demonstrates a strong understanding of vulnerability and is an exceptional response to support an individual or individuals.
• Winner (larger business): Equita
• Winner (small business): Hambury Tilmond

Training & Development

Demonstrating a successful and transformative training initiative
The judges awarded examples of training and development that have enhanced the performance of an organisation and promotes best practice.
Winner: CDER Group

Russell Hamblin-Boone is CEO of CIVEA

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