Unlocking the mystery of customer service

Neil Fenton says online reviews of services has allowed London parking teams to share best practice

The award winning Mystery Shopping partnership

The award winning Mystery Shopping partnership

Partnership based working has enabled several London boroughs to share the benefits of “mystery shopping” exercises via a low-cost web portal, Neil Fenton, customer experience manager, London Borough of Lambeth, told the Parking World 2011 conference.

The mystery shopping initiative was developed via the Partners in?Parking (PiP) initiative, and won the Innovation category at the British Parking Awards 2011. Ten London boroughs are involved in the initiative: Camden, City of...

Subscribe today to read this article in full...

Benefits of subscribing to Parking Review Subscription + TransportXtra & TransportXtra.com

• 12 issues a year
• Essential reading for public and private sector parking professionals in the UK and beyond
• Hear it first, covering latest developments within Parking
• Written by leading experts. Independent, incisive comment and analysis on the parking scene
• Additional publications throughout the year covering
• Includes full online access to TransportXtra.com and searchable archive

Magazine + Online

Pay Monthly

£0.00

Fixed Term

1 Magazine every month,1 user £100.00 2 magazine every month, 2 digital users £220.00 5 magazine every month, 5 digital users £500.00 Montly: 1 Magazine every month, 1 user £12.00

 

Online Only

Pay Monthly

£16.25

Price shown ex VAT. Monthly subscription amount charged monthly to registered card.

Fixed Term

1 Year Subscription £130.00 30 Day Subscription £30.00 90 Day Subscription £60.00

Invoice option available on fixed-term subscription. Subscriptions begin from receipt of payment.