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Christmas travel measures will help passengers travel safely, says Shapps

Sir Peter Hendy named ‘Christmas Travel Tsar’

03 December 2020
Sir Peter Hendy
Sir Peter Hendy
Transport Secretary Grant Shapps
Transport Secretary Grant Shapps


The UK Government has outlined a series of measures focused on minimising disruption and helping people travel safely over the Christmas period, while urging passengers to plan their journeys carefully, consider quieter routes and where possible book ahead.

The measures are targeted at supporting passenger and staff safety, reducing disruption wherever possible, and helping people travel with confidence.

Transport Secretary Grant Shapps revealed a plan for the Christmas travel window between 23 and 27 December, including lifting hundreds of miles of roadworks, enhancing rail services, postponing and accelerating rail engineering works and cutting ticket charges to help travellers with their journeys.

The Government said it is working with transport operators to establish priority areas for testing of workers, to maintain and maximise services. It has also appointed Network Rail chairman Sir Peter Hendy as its 'Christmas Travel Tsar'.

As roads and rail have typically been quieter over the course of the pandemic, journeys during the Christmas period could be longer and busier than usual. Travellers are also reminded to closely follow guidance, including wearing face coverings, maintaining social distancing and washing their hands frequently.

Grant Shapps said: “With many people carefully considering whether to travel to see loved ones this Christmas, we’re taking steps to try to ease journeys. Clearing 778 miles of road works and postponing rail upgrade works will ease congestion, minimise disruption and allow extra services to run.

“That action is backed by scrapping the admin fees for changing advance rail tickets, ensuring a strong staff presence to help people on their way. And I’ve asked former Olympics transport boss and Chair of Network Rail Sir Peter Hendy to carry out a rigorous assessment alongside transport operators to ensure everything possible is being done to help.

“We’re working with transport operators to help people see their loved ones, safely. We ask everyone to closely consider their journey, plan and book ahead, be patient, and be considerate of fellow passengers – and particularly staff who have worked so hard all year - by following the guidance carefully, including keeping space and wearing a face covering on public transport. The Government is also working with the Devolved Administrations on our plans to ensure we take an aligned approach as far as possible.”

Rail measures

Rail measures outlined include waiving change of journey admin fees for advance tickets purchase before new COVID tiers were announced on 26 November, enabling fee free changes and ensuring passengers are not left out of pocket for complying with the new COVID restrictions.

Longer trains will run on Anglo-Scotland and Liverpool routes to boost the number of seats at anticipated busy times on the West Coast Main Line. Chiltern Railway will also run additional services on the 27 December, and East Midlands Railway will run a full intercity timetable over the Christmas period.

Over 95% of the rail network will be unaffected by engineering works, said the DfT. Network Rail have altered their plans and the works on the East Coast Main Line will be postponed at the end of service, allowing additional services to and from King Cross on Christmas Eve. Works on the West Coast Main Line will also be completed earlier on 27 December, to enable a full Sunday service to run from 10am rather than midday, making it easier for passengers to return from their Christmas bubbles.

Rail engineering works such as the East Coast Upgrade have been planned for two years. The DfT said that cancelling or delaying these works would see benefits to punctuality, safety and reliability deferred by up to two years. Extra road capacity will be in place where demand is greatest.

Road measures

Road measures include the removal of additional 288 miles of maintenance works, with a total of 778 miles of roadworks on motorways and A-roads now cleared. Where essential roadworks must continue speed limits will be set at 60mph where possible, including on key routes such as the M6 and M1, to keep disruption to a minimum.

Ministers have written to all local authorities with the request that they lift as many roadworks as possible and ensure bus services are running reliably over the period, to ease traffic on local roads.

Ministers have also written to all local authorities to ensure winter preparedness, with around 70% confirming they will modify gritting routes to ensure testing centres are covered.

The Christmas Travel Tsar

The Government appointed Sir Peter Hendy – Chairman of Network Rail – to act as a ‘Christmas Travel Tsar’ on Friday. Providing rigorous scrutiny of the plans of all rail, road, coach, maritime and aviation operators, he will ensure a collective focus across the transport industry on minimising disruption and supporting passengers.

Sir Peter Hendy said: “Throughout the pandemic, the transport industry has been united in its efforts to keep passengers and staff safe. We must ensure that shared focus continues at this important time. The measures announced today will help ease congestion, boost capacity and minimise disruption for travellers. I will continue to work closely with all operators and offer recommendations that will see people home safely for Christmas.”

Travellers are being urged to closely consider the timings of any journey and consider quieter routes.

On rail and coach services, passengers should book in advance. Long-distance rail operators, including LNER and Avanti West Coast, already require passengers to have a ticket booked with a seat reservation, enabling social distancing.

For operators where passengers can still turn up and go, passengers are urged to book ahead, follow the guidance on social distancing closely, avoid the busiest times and consider using alternative forms of transport for shorter journeys.

Whatever the journey, people are asked to plan carefully, book ahead where possible, and be prepared for journeys to take longer than normal.


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