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Journey Makers volunteers are providing safer rail journeys

23 September 2020
Greater Anglia`s Readiness Director Andrew Goodrum showed Rail Minister Chris Heaton-Harris how the train operator is providing COVID-Secure services
Greater Anglia`s Readiness Director Andrew Goodrum showed Rail Minister Chris Heaton-Harris how the train operator is providing COVID-Secure services


Volunteers focused on providing passengers with simpler and safer train journeys were recognised by Rail Minister Chris Heaton-Harris.

The minister thanked ‘Journey Makers’ at Norwich Station for their role in helping support passenger journeys on the railways.

Announced in May 2020, the project – which the Department for Transport (DfT) is delivering with the national charity Volunteering Matters – deploys volunteers to stations across the country, supporting the existing transport staff to welcome passengers and help them to travel confidently and safely across the network.

Journey Makers are trained to provide reassurance, advice and friendly assistance to passengers around transport hubs. The volunteers will help to deliver a continuous flow of people around stations, preventing overcrowding and queues.

Heaton-Harris said: “As the network becomes busier, the Journey Makers scheme is going to be an invaluable part of passenger safety, complementing existing staff and preventing stations from becoming congested and overcrowded. I’m thankful to Volunteering Matters and all our Journey Makers, who are providing a crucial service that will be even more vital as footfall at stations continues to increase.”

Stephen Skeet from Volunteering Matters said: “We’ve been delighted to support DfT in efforts to rebuild public confidence to travel safely through the Journey Makers Scheme. Across England, our volunteers are at transport hubs providing passengers with reassurance, a friendly face and ensuring they understand new arrangements for accessing stations. It’s been brilliant for volunteers to support their local communities in a safe way at this time, meet new people while social distancing, and help travellers go to work safely.”

On 22 September, Heaton-Harris met staff at Greater Anglia at Norwich station to launch a new line of deep-cleaning equipment as part of its enhanced train cleaning scheme. Spot-check scanners, disinfecting fogging guns and powerful vacuum cleaners, used to clean both the air and surfaces, were demonstrated by the train presentation team.

This scheme builds on cleaning measures already in place across the rail network, including the implementation of a hospital-grade anti-viral spray used regularly on touchpoint and hygiene areas that provides additional protection to customers.

Jamie Burles, Greater Anglia Managing Director, said: “We’re doing everything we can to keep our customers safe while travelling with us, including investing in new powerful cleaning equipment, such as fogging guns which spray a mist of disinfectant onto all surfaces, vacuum cleaners which clean the air as well as the floor, and hygiene monitoring equipment to improve the efficiency of our cleaning routines. We’re also taking on extra cleaners as we’ve stepped up our cleaning paying special attention to high touch areas such as push buttons, door handles and grab rails.”

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