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New tool from KPMG to help councils regulate local MaaS networks

17 August 2017

Professional service company KPMG has launched a tool to help local authorities regulate their Mobility as a Service (MaaS) networks. KPMG’s MaaS Requirements Index is designed to identify the extent of coverage of smartphone travel apps at a local level, to enable appropriate regulatory and commercial frameworks to be created.

The tool analyses a range of metrics, including complexity of modal blend, the impact of delay and disruption on resilience, the need to provide concessionary mobility, and air pollution. 

KPMG says: “With these factors carefully balanced, it’s then possible for authorities to regulate in ways that meet their policy goals. They are also able to encourage continued private-sector involvement in the market, so contributing to economic growth and local enterprise.” 

In its Reimagine white paper, KPMG sets out five scenarios with different degrees of MaaS, and focuses on the experiences of an imagined user to highlight the issues that may arise. 

“As part of our ongoing reimagine campaign, we consider what authorities could do in each of the various scenarios to realise their policy objectives and to work effectively with operators to deliver the best outcomes on all sides,” says KPMG. 

In some cities it is now possible to plan a whole route using a smartphone app, with payment happening seamlessly via a method of the user’s choosing, the company observes. Apps display real-time journey information, including details of fares and delays, to enable changes mid-journey. “And you can travel via a variety of modes, including traditional public transport, private cars and taxis, cycle schemes and digital disruptors like Uber. 

“It’s an exciting development – but one which presents challenges to authorities. They need to regulate in order to achieve policy objectives such as economic vibrancy, citizen health and wellbeing, space optimisation, and social inclusion.” 

KPMG, in association with Local Transport Today Magazine, will explore MaaS in more detail at a series of roundtable discussions in September.  The discussions will take place in Manchester and Birmingham and anyone keen to take part or find out more should contact Daniel Simpson – 0207 091 7861 or email   

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