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Heroes & Villains - Hero: Issue Issue 08 25 Jan 2010

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Local bus staff

Those who showed grit

The recent cold weather has caught much of the country, like the MetOffice it would seem, by surprise. However, it also showed how managers, and even more junior employees, in the bus industry are dedicated to customer service and are ready to work hard to keep the wheels turning in very difficult circumstances.

Social networking has helped a lot in opening up new channels of communication. Many operators, including Go Ahead subsidiaries Bluestar and Metrobus who have had a significant presence...

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