Blackpool Airport topped a Which? customer satisfaction survey with a score of 80%, whereas BAA-run Heathrow Airport’s quartet of terminals filled the bottom four places in the survey, with Terminal One finishing last on 31%.
Consumer watchdog magazine Which? asked respondents to rate 38 terminals on a range of criteria including parking, check-in, airport experience and time and distance travelled. Customers were asked to rate aspects of using the facilities, including parking, check-in,...
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