Passenger Focus survey shows 85% satisfaction with bus services

Passenger Focus’s second bus passenger survey, carried out in autumn 2011, has found that 85% of users are satisfied with their bus journey. The leading operators were in Nottingham and Tyne and Wear, with over 90% satisfaction, closely followed by Surrey and Dorset operators at 88% satisfied. However, across all areas the research found wide disparities, with passengers’ ratings of satisfaction and value for money varying dramatically between different operators and services within...