Transit
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TRANSIT CEASED PUBLICATION IN JUNE 2010

David Bird shows NEG what might have been in E:ON transformation

15 March 2011
David Bird (left) has made the case to colleagues for customer service to be seen as a high priority throughout EON
David Bird (left) has made the case to colleagues for customer service to be seen as a high priority throughout EON

 

At national level, no transport group has had a dedicated customer service director since the departure of David Bird from National Express in 2009.

In other consumer industries it is seen as a key strategic and commercial part of the business, with frameworks of central objectives and standards set by group and national level customer service directors – even in industries which have not traditionally been seen as customer-oriented.

When he left National Express, Bird joined energy...

+89% more

 

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Slough Borough Council
Observatory House, 25 Windsor Road, Slough
£38,223 to £43,421 Plus £1039 Local Weighting Allowance and £5,973 Market Supplement
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