Why is he on the list?
Passenger Focus is the public body set up by the government to protect rail and bus passengers.
What kind of year has he had?
What a difference a year makes. In 2009, Passenger Focus was handed the role of representing bus passengers in England (outside of London), in addition to its existing role as rail users’ champion. However, Smith and his colleagues spent much of 2010 with an axe hovering over their heads. The watchdog was one of the ‘quangos’ that...
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