Travel West Midlands, the West Midland conurbation’s dominant bus operator, appears to take little action to defend its market position, according to a Competition Commission review of the area’s bus market. The Commission cites a recent review of the National Express-owned operation by an (un-named) third party: “National Express made little effort to respond to competition and appeared to be complacent. The indifferent attitude of staff and untidy condition of the buses...
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