An emotional exit for an exceptional man

Over the past decade GNER chief executive Christopher Garnett has redefined what first class customer service means on railways. John Nelson considers why this exceptional leader has now reached the end of the line

During his 10 years in charge of GNER, Christopher Garnett showed himself to be a man of enormous enthusiasm with a persuasive style capable of enthusing those around him

During his 10 years in charge of GNER, Christopher Garnett showed himself to be a man of enormous enthusiasm with a persuasive style capable of enthusing those around him

The departure of Christopher Garnett from GNER was sudden but not unexpected. Although he had been at the head of Sea Container’s flagship operation for 10 years it had been evident for some time that he was a man under enormous stress. The parent company was in financial trouble and GNER was just beginning to face up to the long and uphill path represented by the payments profile in its new franchise agreement. With long serving Sea Containers chairman James Sherwood gone and replaced by...