Learn to value your staff, says Swift director

For Huw Lloyd-Lewis the cornerstones of an effective civil enforcement operation are good communications, reliable data and a culture where staff can share their ideas

Huw Lloyd-Lewis

Huw Lloyd-Lewis

Treat your staff with respect, keep them informed of business developments and encourage them to come up with new ideas. This is the key to ensuring a motivated workforce, according to Huw Lloyd-Lewis, managing director of Swift Credit Services.

He says that employees who put forward viable ideas are rewarded with a £25 voucher. “Staff can either email an idea or raise it at one of our management meetings,” says Lloyd-Lewis. “If we think it’s a good idea we will...

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