Managing airport arrivals and departures

Xerox systems used at Newcastle and Luton airports

Newcastle International Airport is used by over 4.5 million passengers every year. A great many arrive and depart from the terminal area by car, placing great demands on the forecourt area’s pick-up and drop-off zones. The airport’s management felt it could improve customer service, and maximise revenue, by creating a premium passenger drop-off zone. To realise this ambition it turned to parking equipment supplier Xerox Parking Services, which had pioneered the concept of a paid drop-off at...

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