Taking care over collections

Phoenix director Andy Cummins believes it is possible to run an efficient bailiff operation with sensitivity. He explains his business philosophy to Deniz Huseyin

Phoenix and Tunbridge Wells won the Alpha Parking Training Award at the 2010 British British Parking Awards

Phoenix and Tunbridge Wells won the Alpha Parking Training Award at the 2010 British British Parking Awards

Most members of the public are probably of the opinion that those in the bailiff industry possess little empathy. But humanity is something that Andy Cummins undeniably exhibits.

Phoenix Commercial Collections’ business development director says he makes a point of putting himself in the place of the debtor. “It’s not a crime to owe money. Most of us have had money issues to deal with at some point in our lives. So, I am not there to judge or punish someone who is in debt....

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