Use your discretion, advises ombudsman

There are simple measures councils can adopt to stop cases going all the way to the Local Government Ombudsman, writes Andrew Hobley

Andrew Hobley

Andrew Hobley

Parking enforcement is one of those activities that always has the potential to generate complaints from those affected. The Local Government Ombudsman (LGO) stands at the end of any local authority complaint process as an independent investigator who is neither on the side of the complainant nor the parking authority. The law says that the ombudsman shall not investigate a complaint where there is a right to go to a statutory tribunal unless he or she is satisfied that it was not reasonable to...

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