A public service message

Councils have a key role to play in ensuring their bailiff partners do not have to resort to illegal or dubious practices to get results, says Philip Evans

Philip Evans

Philip Evans

I have an old-fashioned view of public service — I believe that worthwhile things can be achieved in the public interest for the common good. It is from this perspective that I suggest how to get the best from your bailiffs.

First and foremost, councils themselves must be committed to operating within the law. I have seen contracts, service level agreements, protocols and codes of conduct produced by councils that purport to authorise the bailiffs to charge a range of illegal fees. These...

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