Effective recovery means striking the right balance

The media seems to be oscillating between calling for better collection rates and condemning ‘aggressive’ bailiffs

A single point of contact for vulnerable debtors

A single point of contact for vulnerable debtors

At a time when newspaper headlines are dominated by spending cuts and the economic crisis, the role of enforcement in maximising collection of outstanding fines and taxes would, you would think, be crucial. Yet the same newspapers continue to focus on the alleged bad practice of some enforcement agencies. Meanwhile, the coalition government, seemingly persuaded by press criticism, remains committed to curbing “aggressive bailiffs”.

The obvious contradiction between criticising debt...

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