Smarter collection for difficult times

It is possible to collect debts in an ethical and effective way during a downturn, believes Karl Smith

Karl Smith

Karl Smith

Since the start of this recession, I’ve lost count of the number of times people have told me: “You must be doing well in the current economic climate.” Actually, it’s not as simple as that. The truth is we have not seen a major increase in work, and the work we do have is harder to collect.

This recession is different from previous ones because it was led by financial institutions. As a result, people have become careful with their money — they are paying their...

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