The ways in which the civil enforcement sector is working to ensure debts are collected in a responsible manner were a key talking point at a major conference held in London last month.
The Civil Enforcement Association (CIVEA) returned to the De Vere Grand Connaught Rooms for a conference, exhibition and gala awards dinner. The conference brought together the enforcement industry, local government, the technology sector, civil service and debt charities to debate issues and share ideas on how, with increased demand for the highest standards, the industry can continue to support central and local government clients.
The theme of the conference was ‘Defining Modern Enforcement’, which signalled the need for debate on how the industry defines itself in the wake of the pandemic and what is required to meet the challenges faced by the public sector. It has been ten years since The Taking Control of Goods Regulations came into force, so the conference was also an opportunity to review the impact of the regulations and for the sector to ask itself what a future enforcement sector will look like.
Topical debates ranged from operational challenges such as responsible collections and smart enforcement to policy challenges, including independent oversight and sustaining a high calibre workforce.
The day began with a message from Lord Bellamy, the justice minister, who thanked the industry delegates for their important work. Lord Bellamy spoke of his desire for fair treatment of people with debt and his support for the innovative use of technology. He was grateful for the industry’s proactivity in supporting the Enforcement Conduct Board (ECB).
The keynote speech was delivered by Lord Lucas, chair of the Enforcement Law Review Group, who confessed to being a convert to the industry having previously been critical. He spoke of the reform programme that has led to collaboration on an independent oversight body and its importance for the evolution of our sector.
The morning panel sessions focussed on the use of technology. The first session highlighted the development of technology solutions that has become integral to modern enforcement.
The panel discussed how data is being used in modern enforcement and predicted how it will support enforcement action in the future.
After lunch the focus turned to industry supervision and the challenges of professionalising our industry. CIVEA’s new president, Sarah Naylor, led a panel that considered best practice from other sectors.
The final session was an in-depth discussion on the challenges for an enforcement industry seeking recognition as a skilled profession. Topics included diversity in the workforce, staff welfare and training.
Russell Hamblin-Boone is CEO of CIVEA
www.civea.co.uk
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