DCBL parking charge communications win technology award

DCBL has invested in its digital engagement platforms

DCBL has invested in its digital engagement platforms

Debt collection firm DCBL has won the Best Use of Technology at the Credit Awards 2022 for its partnership with Webio, an AI customer engagement solution.

The businesses have collaborated to provide debtors with easy access to various digital channels such as SMS and WhatsApp. The company has also combined e-mail, voice, and dialler into DCBL’s contact centre environment, connecting customers with agents without conversation context loss.

The new approach to communications is...

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