Monthly journal Parking Review has been the definitive source of news and intelligence on the UK and international public and private parking sectors since 1989.

Q-Park launches Parking as a Smart Service in UK

Mark Moran
13 November 2020
Q-Park PaSS
Q-Park PaSS


Q-Park has launched a digital parking solution called PaSS (Parking as a Smart Service). The system combines automatic number plate recognition (ANPR) camera technology with the company’s PlatePay digital payment solution.

Q-Park said PaSS offers a seamless customer journey by allowing both access to the car park and taking payment for parking simultaneously. This means the need for drivers to use a debit or credit card while they at the parking facility is no longer required.

Adam Bidder, managing director of Q-Park, said: “Evolving technology has always played a large part in the parking industry and has enabled Q-Park to continually expand payment options, initially introducing cashless parking and then more recently ticketless parking. PaSS takes this a step further.

“The new system is a value-adding innovation that will play a part in all aspects of the Q-Park business. Initially, PaSS will be implemented to improve pre-booking, requiring customers to enter their vehicle registration as part of the booking process.”

PaSS and PlatePay were initially rolled out by Q-Park in Belgium, the Netherlands and France. In the UK PaSS is now live for pre-booking at Liverpool ONE, Piccadilly Place in Manchester, at the Mailbox and Brindleyplace in Birmingham and The Light in Leeds. The system will be implemented at further locations across the UK in 2021.

Following the integration of PaSS with pre-booking, Q-Park will implement the PaSS system as part of its season ticket offering and eventually as an option for all customers.

Adam Bidder explained: “Q-Park is constantly looking for ways to improve parking for our customers. We are delighted to be able to implement this new technology that will provide our customers with quick access when visiting Q-Park parking facilities and helps create a fair and transparent parking experience.

“Following our roll out of the Tap & Go parking system in 2016, PaSS is our next technological development that will see Q-Park continue to lead the parking industry in 2020 and beyond. The overall aim of PaSS is to further enhance the convenience, transparency and seamlessness of the parking experience whilst developing Q-Park’s partnerships and creating new opportunities for the business.”

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