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APT Skidata launches touchless solution

Mark Moran
08 July 2020
 

Parking system supplier APT Skidata has launched a touchless parking solution that it claims will help minimise the spread of COVID-19 in car parks by eliminating the need for drivers to touch surfaces when they park.

The contactless tap+go ticketless system means customers no longer have to touch a screen, insert a ticket or key in a number at the payment station.

The system uses tokenisation encryption of credit and debit card data at all touch points, which are run using Skidata’s Parking.Logic e-payment platform.
When arriving at a car park entrance, the system will see customers wave a contactless bankcard, smartphone or smart watch at the reader. No payment is taken at this point, but a virtual ticket is issued.

When the driver is ready to leave there is no need to go to a payment machine they just drive to the barrier and, using the same payment method (card, smart phone and smartwatch), tap the reader for the barrier to open.

Nigel Young, senior business development manager at APT Skidata, said the company was already seeing demand for a touchless parking to enhance the customer experience but now there is a real need for it to help safeguard people. We can expect this transition to be accelerated in response to increased concerns about hygiene during and after the COVID-19 pandemic,” he said.

“Even as restrictions on movements are eased, there will still be a focus on social distancing and hand hygiene, and people will continue to be encouraged to avoid touching anything outside as much as possible.

“The simplest way to offer visitors touchless parking is to not only go ticketless, but to remove touchpoints. By making the whole transaction process touchless, so drivers won’t need to stand in a queue and they won’t need to touch a screen, insert a ticket or key in a number at the payment station, we are significantly helping our customers to return to normal business. In many cases, if a site already has APT Skidata entry and exit columns in place, it is a quick and simple upgrade to the hardware to APT Skidata’s tap+go, so it can be an immediate solution that brings benefits in the long term too.“

APT Skidata said it has already completed a retrofit at several UK shopping centres.

The tap+go solution has been configured to add an additional layer of security to the payment process as the card details are tokenised at entry and again at exit, fulfilling all principles and regulations of PCI and governance of deployment under P2Pe. Only when the tokens are ‘matched’, is the parking fee calculated and charged automatically.
Operators can also opt for remote management of parking systems using the internet-based INS.Reports system.

Young said: “INS.Reports web-based platform allows for full car park management remotely, reducing the need to be on site and reducing the workload for on-site teams to help protect them in the long-term. As long as you have an internet connection you can connect to the car park, or multiple car parks, and gain insight into revenue and current usage, along with customer and environmental information across the estate.”

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