Local Government Ombudsman finds council and contractor at fault in case of ‘Mrs X’

Cherwell and APCOA criticised for handling of faulty pay machine case

Cherwell District Council and its parking contractor have both been found at fault by the Local Government and Social Care Ombudsman for the way in which they handled the case of a woman who could not pay for parking at an out-of-order terminal.

The ombudsman upheld a complaint by the woman, referred to as ‘Mrs X’, and found fault causing injustice. The ombudsman also said others may have been denied their rights to challenge tickets through the courts. The judgment stated:...

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