Canterbury delivers digital parking services

Peter Davies and Nicola Lawton of Canterbury City Council with Imperial’s Toby Bliss

Peter Davies and Nicola Lawton of Canterbury City Council with Imperial’s Toby Bliss

Canterbury City Council sees the digitalisation of services as a path to delivering a better and more responsive service to residents, businesses and visitors. The transformation of parking permits has been a pathfinder exercise that has set the standard for future projects across the Kent council. 

Canterbury launched a dedicated digital transformation team in 2016 in a bid to explore the potential for simplifying customer transactions and improving customer service levels. The team has...

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